Privacy policy

Privacy policy processing and storage of user data

This statement informs about our policy and options regarding the collection, use and expansion of personal data when using the CoinChanger service By using CoinChanger services, you agree to the collection and use of information in accordance with this policy. Our privacy and data processing policy cannot contradict the rules of the user agreement. Any information that we collect is necessary either to provide you the services or to comply with legal regulations and legislation. The data of our Users will be used to improve the quality of the service that is provided by us.


We collect several different types of information for different purposes in order to provide and improve our Service for our Users.

Personal data: When using our Service, we may ask you to provide us with certain personal information. This information can be used to contact or identify you. Identification information may inсlude, but is not limited to:

Depending on the service you wish to use, we may collect additional information: We may also collect information about access to and use of the service. This data may inсlude information such as browser type, version of your browser, your computer's Internet protocol address (for example, IP address), time spent visiting pages of our service, unique device identifiers and other diagnostic data.



CoinChanger uses the collected data to:
To monitor the use of the Service;
Providing a high level of service and support to our users;
Notifying you about changes in the operation of our Service;
To analyze ways to improve the Service.


The data that You provide us, including Personal Data, may be transferred to computers located outside your country or other territorial jurisdiction, which have data protection laws that may be different from the laws of your jurisdiction.

Your consent to this Privacy and Data Processing Policy, followed by your submission of this information, represents your consent to this transfer.

We will take all necessary steps to ensure that your data is processed securely in accordance with this Privacy and Data Processing Policy.

The transfer of your personal data and other personal information will not be carried out if there is no leakage of the security of your data and its control.


The security of our user`s data is one of our priorities in our work. We strive to protect the personal data of our users as much as possible. Nevertheless, none of the data storage methods can be called completely safe and therefore we cannot guarantee the absolute security of your data.


Pay attention that we may use third party service providers to monitor and analyze the use of our Service. Google Analytics is a web analytics service from Google that monitors and reports traffic on the coinchanger website. Google uses the collected data to track and monitor the use of our Service. Google may use the collected data to personalize advertisements on its own network.

You can refuse to provide information about the activity on the Service.for Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js and dc.js) from communicating with Google Analytics about your website activity.

For more information on Google's privacy practices, visit the Google Privacy & Terms web page:


We may use third party companies and individuals to provide services to our Service or to provide services to the Service on our behalf.

Third parties who have access to your Personal Data only use it to perform these tasks on our behalf and are required not to disclose it for any other purpose.


Our Webpage may contain links to other sites that are not operated by us. We do not control and are not responsible for the content, privacy policies or actions of third party sites or services. We strongly recommend that you read the Privacy Policy of each site you visit.


Our Service does not provide services to anyone under the age of 18.

We do not willingly collect personally identifiable information from anyone under the age of 18. If we learn that we have collected Personal Information from children without parental consent, we take steps to remove that information from our servers.


We have competence to updаte our User Privacy and Security Policy over time. We will communicate any changes by posting information on this page. In this case, the "effective date" item at the top of this Privacy Policy will change.

It is recommended that you time by time review the Privacy and Personal Data Protection Policy page. Changes to this Policy are effective when they are posted on this page.


Refund policy for uncompleted, unclaimed or other orders that are made by mistake.

Refunds are made only at the request of the User, before the moment of sending the resultant currency to the account specified in the application. Funds can be returned only to the Client's details from which the payment for the uncompleted order was made (exception: Cryptocurrency payments). Funds are returned not as much as they were before sending the initial amount, they are returned minus the service fee. The amount of the refund (service) fee is 1-3% (plus fixed commission) of the amount of funds sent by the User. The amount of the refund (service) fee is not including fixed commission. All fees charged for return transactions shall be paid by the User.

Depending on unexpected changes of cryptocurrency rates that occurs at once, your deal may losses in the amount of 1-2%. We want our Users to know that this may happen in very rare cases. Any decisions by coinchanger with respect to refunds or exchanges are final.

If there are any changes in the cryptocurrency market and the User decided to take any advantages of the Website's vulnerability, Coinchanger can not complete the exchange transactions of such User and shall return him or her the Cryptocurrency.


If you have any questions about the Privacy Policy, processing and storage of user data, please contact us by email.

Be sure to visit our FAQ page for comprehensive information about CoinChanger, including details about its exchange process and system.

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